Terms & Conditions

Product Disclaimer

• Notice of Changes: Prices, hardware specifications, and promotional offers are subject to change at any time without prior notice.
• Product Imagery: Images displayed on the website are for illustrative purposes and may be digitally enhanced or sourced from manufacturer catalogues. Actual product colour, physical dimensions, and exterior texture may vary slightly.
• Stock Availability: Inventory status is updated regularly, but “In Stock” indicators do not guarantee immediate availability. Items may sell out prior to order processing.
• Information Accuracy: While every effort is made to maintain accurate listings, human or technical errors may occur. We do not guarantee that all product descriptions, port configurations, compatibility guidelines, prices, or technical specifications are completely error-free, and we reserve the right to correct discrepancies.

Payment Terms

• Stock Verification: Customers are strongly advised to confirm product stock with our team prior to completing online payments.
• Digital Gateway: Online payments are processed securely through the SSLCOMMERZ gateway. Applicable payment gateway service fees will be added at checkout.
• Refund Processing: Approved refund requests are processed within 10–15 business days. Any transaction or gateway fees incurred during the initial payment are non-refundable. All payment processing rights and policies are governed by SSLCOMMERZ.

Order & Delivery

• Order Processing: Standard orders are processed within 48 to 72 business hours, subject to stock verification and payment approval. Processing does not occur on weekends or public holidays.
• Order Cancellation: We reserve the right to cancel or modify any order at our discretion. In cases where an item is listed with an incorrect price or specification due to a technical or typographic error, the order may be cancelled and refunded immediately.

Warranty & Returns

• Proof of Purchase: A valid sales invoice or official payment receipt is required for all warranty claims.
• Shipping Responsibility: Customers are responsible for all shipping and handling costs associated with returning items for warranty evaluation or service.
• Hardware Compatibility: Compatibility of enterprise networking equipment and components with existing customer infrastructure is not guaranteed. Customers should consult official manufacturer documentation prior to purchase.